We at Innovia-Drugs commit ourselves to serving our customer with best products. Every single product that you choose is thoroughly inspected,checked for defects and packaged with utmost care, We do this ensure that you fall in love with our products.

Sadly, there are times when you may not have the product(s) that you choose in stock, or may face some issue with our inventory and quality check In such cases,we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order if you have perchased via Online payment (not Cash on Delivery) then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won't get damaged during transit. Please not that Innovia Drugs is not liable for damages that are coused to the items during transit or transportation.

We follow certain policies to ensure transparency efficiency and quality customer care.

• We DO NOT allow returns on sold products online or in retail outlets.

• We DO NOT accept returned goods as we believe that customers should get the best quality products.

• Refunds are NOT given for any purchases made be they online or in retail store.

• We DO NOT encourage exchanges made be they online or in retail store.

• We DO NOT encourage exchanges of our products.

• We DO NOT enganged in reselling used products and discourage the same,because we cannot ensure the best quality products for our customers.

• If you cancel the order before we process it and dispatch for shipping a refund can be processed Orders generally take 1-2 days to process before dispatch.

• Orders already in shipping cannot be returned canceled or refunded.

• If you face any issue, please contact our support Team immediately.

Innovia drugs does not charge any fee for cancellation of order.Cancellation can be done on our Customer Care Number +91 8295880397

In case of any issues relating to online payment using a payment gateway from the website, we shall not be liable for any such payments issues.

Innovia Drugs is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

By using our platform, registering an account or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.